We want you to love your Guto Jewelry purchase. If you’re not completely satisfied, we offer returns under the following conditions:
Return Eligibility
Return Period: Items must be returned within 30 days from the delivery date.
Condition: Items must be unworn, undamaged, and free of scratches or alterations.
Security Tag: The original tamper-proof security tag must remain intact. Returns without the tag will not be accepted.
Original Packaging: Returns must include all original packaging, such as jewelry boxes, certificates, and warranty cards.
Exclusions: Personalized and customized items (e.g., engravings, size modifications) are non-refundable.
Bundle Return Policy
Bundles must be returned as a complete set.
Individual items from a bundle cannot be returned separately for refund, exchange, or store credit.
International Returns
We accept international returns, but return shipping costs are the buyer’s responsibility.
Import duties, taxes, and original shipping fees are non-refundable.
How to Initiate a Return
Return Form
Incomplete return requests may be delayed or rejected.
30 days of delivery
Our team will review your request within 3-5 business days.
return address and shipping instructions
Ensure your package includes all required items and use a trackable shipping method.
5-10 business days
Exchanges will be shipped once the return is approved.
Return Rejections
Guto reserves the right to decline returns that do not meet our policy.
If a return is rejected, the item can be shipped back to you at your expense.
Important Reminder
📌 The Return Form is required for all returns—incomplete returns may be delayed or denied.
📌 Download the Return Form from our website under the ‘Refund Policy’ section or contact customer service for assistance.
For any questions, feel free to reach out to our support team.
Last Updated: August 10, 2021